Refund & cancellation policy

01What this policy covers

This policy applies to everything you buy on careerklub.com, including:

• recorded courses and programmes;
• downloadable products such as templates, financial models, guides and toolkits;
• live cohorts, bootcamps, workshops and webinars;
• 1:1 mentoring, mock interviews and CV or profile reviews;
• memberships and subscriptions.

Free resources involve no payment, so there's nothing to refund. This policy forms part of our terms of use.

02Digital products are non-refundable

We review every genuine request fairly. See Genuine requests.

03When we always refund

We refund you in full (or the difference, where stated) if:

• you were charged twice for the same order;
• money was debited but your order wasn't confirmed (see Failed or pending payments);
• you paid but didn't receive access, and we can't fix it within 3 working days of your telling us;
• we cancel a product, cohort, workshop or session and you don't accept the alternative date or product we offer;
• you were charged more than the price shown at checkout (we refund the difference);
• a subscription renewed after you cancelled it, or without the advance notice the Reserve Bank of India requires.

04Genuine requests

If something else has gone wrong, write to contact@careerklub.com within 7 days of your purchase, explaining what happened. We review each request individually and may offer a full refund, a partial refund, a transfer to another product or batch, or no refund.

We look at how much of the product you've accessed, downloaded or attended, what the problem is, and whether we can fix it. For example:

Requests we're likely to approve

• a serious technical problem that stops you using the product, which we can't fix;
• a product that is materially different from its description;
• an accidental purchase you report promptly, before you've used or downloaded the product.

Requests we usually can't approve

• a change of mind after you've accessed, downloaded or attended the product;
• not having time to use the product, or missing live sessions;
• not getting a particular result, such as an interview, a job offer or an exam score;
• requests made more than 7 days after purchase;
• access removed because the account broke our terms, for example by sharing content.

This doesn't limit any rights you have under the Consumer Protection Act, 2019.

05Live cohorts, workshops and webinars

• If you can't attend: purchases aren't refundable, but you can ask to move to a later batch once, free of charge, at least 48 hours before the first session, if a later batch is available.
• Missed sessions: we don't refund missed sessions. Where a recording is available, you'll get access to it.
• If we reschedule: we'll email you as early as we can. If you can't make the new time, tell us within 7 days of our email and choose a transfer to another batch or a refund for the sessions not yet delivered.
• If we cancel: you get a full refund, or a transfer to another batch if you prefer.

061:1 mentoring, mock interviews and reviews

• You can reschedule a session once, free of charge, with at least 24 hours' notice.
• If you cancel with less than 24 hours' notice, or don't join within 15 minutes of the start time, the session counts as used and isn't refunded.
• If your mentor cancels or doesn't join, you choose a new time or a full refund for that session.
• Once we've started work on a CV or profile review, it isn't refundable.

07Memberships and subscriptions

• You can cancel at any time. Cancelling stops future renewals, and you keep access until the end of the period you've paid for.
• We don't refund, in full or pro rata, a period that has already started, except in the situations under When we always refund.
• We notify you at least 24 hours before each renewal charge, as the Reserve Bank of India's e-mandate rules require.

08How to ask for a refund

Email contact@careerklub.com from the email address on your Career Klub account, with the subject “Refund request” and your order or payment ID. Please include:

• your full name and the email address on your account;
• the order ID or Razorpay payment ID (it starts with “pay_” and is in your payment confirmation email);
• the product and date of purchase;
• the reason for your request, with screenshots if there's a technical problem.

We acknowledge every request within 48 hours and tell you our decision within 7 working days.

09How refunds are paid

• Approved refunds are processed within 7 working days of approval, to the original payment method, through Razorpay.
• After that, your bank or card issuer usually takes another 5–10 working days to show the money in your account. UPI refunds are often faster.
• We can't refund to a different card or account. If the original method no longer works, we'll arrange a bank transfer after confirming your identity.
• Refunds are made in INR for the amount you paid us. For international payments, your bank converts the amount, so it may differ because of exchange rates. Conversion and cross-border fees charged by your bank aren't refundable by us.
• When a refund is made, access to the product ends, and you agree to delete any copies you downloaded.
• If we charged GST, we'll issue a credit note as GST law requires.

10Failed or pending payments

If money left your account but you didn't get an order confirmation, the payment usually reverses automatically within 5–7 working days. If it hasn't, write to contact@careerklub.com with the transaction reference from your bank or UPI app, and we'll either confirm your order or refund you.

11Chargebacks

Please contact us before you raise a dispute with your bank. Most problems are faster to fix directly. If a chargeback is raised, we'll share proof of purchase and delivery with the bank, and we may pause access to the product while the dispute is open. Chargebacks for products you received may lead to your account being closed.

12Changes to this policy

We may update this policy from time to time. The version on this page when you made your purchase applies to that purchase.

13Questions and grievances

For refund questions, write to contact@careerklub.com or call +91 95572 03492. If you're unhappy with how we handled your request, contact our Grievance Officer:

Grievance Officer

Ratik Katheriya

Designation

Founder

Email

contact@careerklub.com

Phone

+91 95572 03492

Address

Flat No. 1006, Building 18 Daisy, Vasant Oasis, Makwana Road, JB Nagar, Marol, Andheri (E), Mumbai 400059, Maharashtra, India

Response times

We acknowledge every complaint within 48 hours and resolve it within one month of receiving it.